Pretty Posh Wellness Spa Terms and Conditions
Last Updated: 28 August 2024
Welcome to prettyposhspa.com (the “Website”). This Website is operated by Pretty Posh Wellness Spa (“we,” “us,” “our”). By accessing and using our Website, services, and products, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Website.
If you do not agree to these Terms, you should not use our Website or services.
1. General Information
- Business Name: Pretty Posh Wellness Spa
- Website: prettyposhspa.com
- Business Address: Lot 1126, Irene Road, Shelly Beach
- Email: [email protected]
2. Services and Products
Pretty Posh Wellness Spa offers wellness spa services and products for health-conscious professionals, busy parents, retirees, and older adults. These services and products include, but are not limited to, massages, facials, skincare products, and wellness treatments.
By booking any of our services or purchasing any of our products through the Website, you agree to be bound by these Terms, including any additional terms and conditions that may apply to specific services, promotions, or products.
3. Booking and Payment
- Bookings: To schedule an appointment for any of our services, you must use our online booking system or contact us directly. All bookings are subject to availability, and confirmation will be sent to you via email.
- Payment: Payment for services and products can be made through our secure online payment system. All prices displayed on the Website are in South African Rand (ZAR) and include VAT, unless otherwise indicated.
- Cancellations: Cancellations must be made at least 24 hours before the scheduled appointment. Failure to cancel within this time frame may result in a cancellation fee.
- Vouchers: Gift vouchers purchased through the Website are non-refundable and must be redeemed within the validity period indicated on the voucher. Vouchers cannot be exchanged for cash or other services.
4. Refund Policy
We strive to ensure that all customers are satisfied with our services and products. However, if you are not satisfied with your experience, you may be eligible for a refund or exchange under the following conditions:
- Services: If you are unhappy with the service received, please notify us immediately. Refunds or rebookings will be considered on a case-by-case basis.
- Products: Products purchased through the Website may be returned within 7 days of receipt, provided that the product is unused, unopened, and in its original packaging. Proof of purchase is required for all returns. Refunds will be processed within 7 working days of receiving the returned product.
5. User Conduct
By using our Website, you agree to the following:
- You will not use the Website for any unlawful purpose or in violation of these Terms.
- You will not upload, post, or transmit any material that is harmful, offensive, defamatory, or infringing on the rights of others.
- You will not use any automated system, including bots, to access the Website in a manner that sends more request messages to our servers than a human could reasonably produce in the same period.
6. Intellectual Property
All content on the Website, including but not limited to text, images, logos, graphics, and software, is the property of Pretty Posh Wellness Spa or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from the Website without our express written consent.
7. Limitation of Liability
To the fullest extent permitted by law, Pretty Posh Wellness Spa will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website, services, or products. This includes, but is not limited to, any errors or omissions in content, loss or damage incurred as a result of using any of our services or products, or the inability to use the Website.
8. Indemnification
You agree to indemnify and hold Pretty Posh Wellness Spa, its employees, directors, and affiliates harmless from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of the Website, your violation of these Terms, or your infringement of any third-party rights.
9. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using the Website, you agree to the terms of our Privacy Policy.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any modifications to the Terms constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of South Africa.
12. Contact Information
If you have any questions or concerns about these Terms or any other aspect of our Website, please contact us at:
Pretty Posh Wellness Spa
Lot 1126, Irene Road, Shelly Beach
Email: [email protected]
By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.