Refund & Returns Policy

Pretty Posh Wellness Spa Refunds and Returns Policy

Last Updated: 28 August 2024

Thank you for shopping at Pretty Posh Wellness Spa. We value your satisfaction and strive to provide high-quality products that meet your wellness needs. If, for any reason, you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

By purchasing from prettyposhspa.com, you agree to this Refunds and Returns Policy.

1. Eligibility for Returns

Products may be returned for a refund or exchange under the following conditions:

  • The product must be returned within 7 days of the original purchase date.
  • The product must be unused, unopened, and in its original packaging.
  • The product must include any accessories, documentation, or promotional items that came with it.
  • Proof of purchase (e.g., order confirmation, receipt) is required.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Products that have been opened or used.
  • Gift cards and vouchers.
  • Perishable goods such as food, beverages, or items with a limited shelf life.
  • Personal care items (e.g., creams, oils) if the packaging has been tampered with or if the product has been opened for hygiene reasons.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the reason for the return, and a description of the product you wish to return.
  2. Wait for Approval: Our customer service team will review your request and provide you with a return authorization if your return meets our policy criteria.
  3. Package the Product: Securely package the product in its original packaging along with any accessories and documentation.
  4. Ship the Product: Once your return is approved, ship the product to the following address:Pretty Posh Wellness Spa
    Lot 1126, Irene Road, Shelly Beach
    KZN, South Africa
    Attn: Returns Department

Please note that you are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs, including any customs fees or duties if applicable.
  • Shipping Errors or Defective Products: If the return is due to a shipping error, defective product, or damage during transit, we will cover the cost of return shipping. Please contact us within 48 hours of receiving your order if there is an issue with your shipment.

5. Refunds

Once we receive your returned product, we will inspect it to ensure it meets our return conditions. If approved, a refund will be processed as follows:

  • Method of Refund: Refunds will be issued to the original payment method used during the purchase. If you paid by credit card, the refund will be applied to your credit card.
  • Processing Time: Please allow up to 7 working days for the refund to be processed after we receive the returned product. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchanges

If you wish to exchange a product for a different item:

  • Follow the same return process as described above.
  • Specify the product you would like in exchange when contacting us.
  • Exchanges are subject to availability. If the desired product is unavailable, you may choose to receive a refund or select an alternative product.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

8. Refunds for Cancelled Orders

  • Order Cancellations: If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, the refund process will follow the standard return procedure.

9. Customer Support Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer support team:

  • Email: [email protected]
  • Business Address: Lot 1126, Irene Road, Shelly Beach, KZN, South Africa
  • Phone: 0615145089

We are here to help and will do our best to resolve any issues promptly and to your satisfaction.

10. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website and services following any changes constitutes your acceptance of the revised policy.