Privacy Policy

Pretty Posh Wellness Spa Privacy Policy

Last Updated: 28 August 2024

1. Introduction

Pretty Posh Wellness Spa (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our website, prettyposhspa.com (“Website”) or engage with our services and products. This policy complies with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using our Website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following personal information from you:

  • Personal Identifiable Information (PII): Name, surname, contact details (email address, phone number), postal address, and other identifying details that you provide when registering on our Website, making purchases, or contacting us.
  • Payment Information: Credit/debit card details and billing information, collected securely through our payment service provider.
  • Usage Data: Information on how you access and use our Website, such as your IP address, browser type, and browsing habits.
  • Marketing and Communication Preferences: Your preferences for receiving marketing material, newsletters, and other communications from us.

3. How We Collect Information

We collect personal information from you in the following ways:

  • Directly from you: When you register on our Website, make a purchase, or contact us via email or phone.
  • Automatically: As you navigate through our Website, we use cookies and similar tracking technologies to gather information about your usage patterns.

4. Purpose of Collecting Information

Your personal information may be used for the following purposes:

  • To process and manage your orders, bookings, and payments.
  • To provide you with our wellness spa services and products.
  • To respond to your inquiries and provide customer support.
  • To improve our Website, services, and products based on your feedback and usage patterns.
  • To send you marketing communications, newsletters, promotions, and updates, where you have opted-in.
  • To comply with legal obligations and protect our legal rights.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following instances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, delivery services, IT support). These providers are contractually obligated to handle your data securely and in compliance with applicable laws.
  • Legal Compliance: We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

6. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Securely storing your information using encryption and access controls.
  • Limiting access to your personal information to authorized personnel only.
  • Regularly reviewing our security practices to ensure the ongoing protection of your data.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

As a data subject under POPIA, you have the following rights:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
  • Withdrawal of Consent: Where you have provided consent for the processing of your personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience and gather information about how you use our Website. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Marketing Communications

If you opt-in to receive marketing communications from us, we may send you information about our products, services, promotions, and events. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or by contacting us at [email protected].

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those third-party sites before providing any personal information.

12. International Data Transfers

If we transfer your personal information outside of South Africa, we will ensure that the recipient country has adequate data protection laws, or we will enter into appropriate data transfer agreements to protect your personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Pretty Posh Wellness Spa
Lot 1126, Irene Road, Shelly Beach
Email: [email protected]


By using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy